Kilnside Help

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Troubleshooting ​

Connection & Sync ​

"Not syncing" or stuck offline ​

  1. Check your phone has signal or WiFi
  2. Go to Settings and check the sync status
  3. Try Reset Sync in Settings — this clears local data and re-downloads everything
  4. If the problem persists, sign out and sign back in

"Session expired" ​

Your login session has expired. Sign out in Settings and sign back in with your email and password.

Events stuck in queue ​

If events aren't uploading:

  1. Check you have an internet connection
  2. Wait a few minutes — the app retries automatically
  3. If events remain stuck after reconnecting, try Reset Sync in Settings

Voice ​

Voice not working ​

  1. Make sure the speech model is downloaded (Settings → Speech Model)
  2. Check your phone's microphone permissions for Kilnside
  3. Try typing instead — the text input works the same way

Voice picks up wrong words ​

  • Speak clearly and at a normal pace
  • Use the animal's full name or tag number
  • If it gets it wrong, just correct it: "no, I meant Ewe 15"

Tags & Scanning ​

NFC sticker not reading ​

  • Make sure NFC is enabled on your phone (Settings → Connected devices)
  • Hold your phone flat against the sticker, not at an angle
  • Try moving your phone slowly across the sticker — the NFC antenna position varies by phone model

RFID wand not connecting ​

  • Make sure Bluetooth is on
  • Check the wand is powered on and not in sleep mode
  • Go to Settings → RFID Wand → Scan for devices
  • If it was previously paired, it should reconnect — press the wand button to wake it

"Unknown tag" when scanning a known animal ​

  • The tag might not be linked yet — use the link option to pair it
  • If it was recently tagged, the link might not have synced yet — check sync status

App Issues ​

App is slow or unresponsive ​

  • Close and reopen the app
  • Check available storage on your phone
  • If the problem persists, try Reset Sync in Settings to refresh local data

Screen went blank or crashed ​

  • Close the app completely and reopen it
  • Your data is safe — events are stored locally and won't be lost

Still Need Help? ​

Contact your farm administrator or email support@kilnside.com.